New Service Introduction

Thank you for choosing MWWSSB (Montgomery Water Works & Sanitary Sewer Board) WebConnect as your service provider. Before we begin your new application for service, we need to gather some basic information about the type of account and services you need.  Then, we will gather some personal identification information and service location details needed to submit your service order.

The Board requires a deposit ($100.00 minimum) as security against future charges for residential water service.  After 12 months of no delinquencies, the deposit will be refunded, in the form of a credit to the customer's account, with interest.  Customers with unsatisfactory pay histories will not receive a deposit credit refund; rather, the deposit will be applied to the final bill at termination of service.  We do not accept Letters of Credit, nor do we allow cosigning.  However, the deposit may be waived for residential customers who

(a) are active duty military personnel (must upload Military Waiver on the following page to waive the deposit); or

(b) have a clean record of payment with previous service with the last 24 months, lasting at least one (1) year; or

(c) Establish automatic bank draft for monthly bill pay

Finally, the information you provide will be reviewed by one of our Customer Service Representatives, and your work orders will be entered.  If for any reason we cannot fulfill your request promptly, someone will contact you immediately with follow-up questions or additional information. Please be sure to provide a good contact phone number in case we need to contact you for any reason.

If for any reason a consumer's account should become delinquent, the consumer agrees to pay all collection costs including attorney fees.  The delinquent account is subject to bad debt write off, credit bureau notification and applicable cost of collection fees.  Applicant authorizes The Board to obtain and verify as often as The Board may determine necessary: Applicant's vital information, and/or credit report will be verified through LexisNexis.

Delinquent accounts are subject to credit bureau reporting, collection fees, and collection through Municipal Intercept Services.  Municipal Intercept Services allows the Board to collect delinquent debts owed to the Board by collecting this debt from the individual’s State tax refund.

Please allow 1-3 business days to process your request.

Click here to continue setting up new service.